Please complete the form below to report a fault or emergency to us.

Have you already checked the following?

• Is the plug properly inserted into the socket and is there power to the circuit?
• Are the main valve and the bypass valves fully open?
• Is there a specific error code (such as ‘Error CALL’) displayed on the screen?
• Is there enough salt in the salt container, or is there a hard crust of salt (salt bridge) blocking the flow?
• Is there an excessive amount of water in the salt tray, or none at all?